FAQ
1. Order issues
1.1 Why haven't I received an order confirmation yet?
Order confirmations are typically sent shortly after placing an order. However, it may take longer during busy periods. Also, please check your spam/junk folder in case the email ended there. If you still haven't received it, please get in touch with our customer service at customercare@wonhundred.com.
1.2 What should I do if I have received an incorrect item in my order?
We apologize for any mix-up. Please get in touch with our customer service at customercare@wonhundred.com. We will guide you through the process of returning the incorrect item and getting the correct one.
1.3 What should I do if something is missing from my order?
If an item is missing from your order, please get in touch with our customer service with your order number, and we'll resolve the issue promptly.
1.4 What should I do if something in my order is damaged?
If you've received a damaged item, please take photos and contact our customer service with your order number, photos, and a description of the issue. We'll assist you in resolving the matter.
1.5 What do I do if I have any complaints about a product?
If you have any complaints about a product, please get in touch with our customer service at customercare@wonhundred.com. We'll address your concerns and help you find a solution.
1.6 Can I make a complaint if my item is bought through one of your dealers?
If you've purchased our product through one of our resellers, please get in touch with them directly for assistance. They'll be able to help you with your complaint or issue.
1.7 Can I change or cancel my order once it has been confirmed?
If you wish to change or cancel your order after confirmation, please get in touch with our customer service as soon as possible at customercare@wonhundred.com. We'll do our best to accommodate your request if the order hasn't already been processed for shipment.
1.8 When and how can I use my tracking number?
You can use your tracking number to monitor the progress of your shipment once it has been dispatched. You'll receive the tracking number by email. Visit the courier's website and enter the tracking number to get real-time updates on the delivery status.
2. Return & Exchanges
2.1 How do I return my order?
To initiate a return, visit our Returns page and follow the instructions. You'll receive a return shipping label by email.
2.2 Can I try my item on before returning it?
Yes, you can try on the item before returning it. Please ensure the item remains unused with all original labels and packaging intact.
2.3 Do you cover my shipment cost?
We do not cover the shipping costs and will deduct 39 DKK from your refund.
2.4 When can I see the refund on my account?
After we receive your return, refunds are typically processed within 14 working days.
2.5 Why haven't I heard from you since I returned my order?
We aim to keep you updated throughout the return process. If you haven't received any updates, please get in touch with our customer service for assistance.
2.6 Have you received my return?
You can track the status of your return using the provided tracking number. If you have concerns, contact our customer service for further assistance.
3. Stock & Gift Guide
3.1 Which size should I order?
Please refer to our size chart on the product page for guidance on sizing. You can contact our customer service for advice if you have specific questions.
3.2 How do I redeem a gift card or a discount code?
To redeem a gift card or discount code, enter the provided code during checkout. The discount will be applied to your order total.
4. Other
4.1 I am experiencing problems with the website; what can I do?
If you're experiencing technical issues with our website, try clearing your browser cache and cookies or using a different browser. If the problem persists, please get in touch with our customer service with details of the issue for assistance.