** PROMOTION UPDATE **
Our SUMMER SALE is now online. 50% off EVERYTHING on Sale.

Please notice that order handling can be prolonged during Sale period. Thank you for your understanding.

Customer service
If you have any questions or inquiries please do not hesitate to write or call us.
We aim to respond all written inquiries within 48 hours during weekdays.

Contact details
Telephone: +45 52 10 42 22
E-mail: customercare@wonhundred.com

Opening hours
Mon-Fri: 9-17 (CET)

FREE WORLDWIDE SHIPPING
We offer permanent free worldwide shipping on all orders above the following minimums.

Denmark: 1100 DKK
Norway: 1500 NOK *
Sweden: 1500 SEK
Europe: 170 EUR
UK: 150 GBP
USA: 220 USD
Rest of the world: 225 EUR *

* Please bear in mind that for non-EU customers (except USA) the free shipping applies on the total order value after the 20% tax deduction - read more under section 2.4.

TERMS & CONDITIONS

1. GENERAL INFO
2. PAYMENT & PRICES
3. DELIVERY
4. RETURNS, EXCHANGES & WARRANTIES
5. COMPANY INFO

1. GENERAL INFO

1.1. Order confirmation
By placing an order through our online store, you are approving of our terms & conditions, and a binding agreement is entered into. We reserve the right not to deliver in the event, that the stock level or price was incorrect, at the time of receiving the order. You will receive an order confirmation by e-mail after your order have been placed. Once your order have been completed, you will receive another e-mail. In the event of a cancellation of your order you will be informed by e-mail.

1.2. Discrepancies
We do our best to ensure that all information and content on the website is accurate at any given time. However, inaccurate information regarding prices, stock levels or content may occur. We reserve the right not to deliver in the event, that any of these parameters were incorrect at the time of receiving the order.

1.3. Privacy
When you have visited our website your 'type of browser', 'your device' and 'your IP address' is available to us. If you have enabled ‘cookies’ your browser will automatically download a cookie when visiting our website. All data including information provided at newsletter signup and checkout is for internal use only and will never be given or sold to any third parties.

2. PAYMENT & PRICES

2.1. Credit/Debit cards and PayPal
We accept card payment with Dankort, Visa, Mastercard and American Express. At checkout you will be asked to provide the card number, the period of validity and the CVC code. For your safety we are using a security standard called 3-D Secure, developed by Visa and Mastercard. All information is encrypted using SSL encryption, which prevents unauthorised access to the card details. The 3-D Secure sometimes causes problems with credit cards issued overseas. Please do not hesitate to contact customer service if you encounter any difficulties. No credit card numbers are stored after an transaction have been carried out.

We also offer the option to pay through PayPal. When the payment window appear at the end of the checkout process, simply choose "Other payment options" instead of "Payment card".

2.2. MobilePay
For Scandinavian customers we offer payment through MobilePay. Simply choose "MobilePay" at the end of the checkout process, when the payment window appear.

2.3. Prices
Prices are available in the following currencies, which automatically adjust depending on your shipping destination.

Danish Kroner (DKK)
Norwegian Kroner (NOK)
Swedish Kroner (SEK)
British Pounds (GBP)
Euro (EUR)
American Dollars (USD)

All prices in our online store includes VAT of 25%, unless you are eligible to tax-free shopping - read more under section 2.4.

Please note that prices do not include transaction or delivery fees. In order to skip the delivery charges, we offer free worldwide shipping above certain order minimums - read more under section 3.4.

2.4. For customers outside EU (customs and VAT exempt purchases)
All USD prices (targeted US customers) include import charges and US VAT, meaning the package have already been declared to the US customs office which is covered by Won Hundred. In other words no additional import taxes should be expected.

For the remaining non-EU countries we offer tax free purchases. Tax exemption do not include payment or delivery charges. The Danish VAT (20% of total price) is automatically deducted from all prices, when a shipping destination outside the EU is selected. In other words, all prices is displayed correctly (without the VAT) on the online store. Please note that local import charges may occur depending on your region and country. These charges are at your own expense.

3. DELIVERY

3.1. Order handling
All orders are processed and dispatched from our warehouse location in Copenhagen, Denmark. Our team will do their best to ensure a swift order handling, which usually means within 1-2 weekdays (with the exceptions of public holidays). Once your order have been dispatched you will receive a final order confirmation. Depending on the shipping destination we use one of the following couriers GLS or FedEx.

Please bear in mind that order handling might be delayed during peak periods, e.g. around collection launches and Sale season.

3.2. Delivery time
Denmark: 1-3 days
Europe: 2-5 days
USA: 2-5 days
Rest of the world: 2-6 days

Delivery times are provided as guidelines only. Issues such as payment authorization and customs clearance may cause delays.

3.3. Delivery rates
Denmark (GLS to company address or collect at parcelshop): 29 DKK *
Denmark (GLS to private address): 39 DKK
Norway: 69 NOK
Sweden: 69 SEK
Europe: 9 EUR
UK: 8 GBP
USA: 15 USD
Rest of the world: 20 EUR

* This delivery option will appear once "company" and/or "postal code" have been entered at the checkout.

If delivery fee is not calculated correctly in the basket, please change your shipping country to another destination, before changing it back to the correct country.

3.4. FREE WOLRDWIDE SHIPPING
We offer permanent free worldwide shipping on all orders above the following minimums.

Denmark: 1100 DKK
Norway: 1500 NOK *
Sweden: 1500 SEK
Europe: 170 EUR
UK: 150 GBP
USA: 220 USD
Rest of the world: 225 EUR *

* Please bear in mind that for non-EU customers (except USA) the free shipping applies on the total order value after the 20% tax deduction - read more under section 2.4.

If delivery fee is not calculated correctly in the basket, please change your shipping country to another destination, before changing it back to the correct country.

3.5. Track and trace
All our shipments are insured and will be available with a tracking number. Once your order have dispatched and it have been registered by our courier, you will receive a track and trace number by e-mail. On rare occasions the tracking number does not come through and in these cases feel free to contact our customer service for information about the package.

Please bear in mind that valid identification might be necessary when receiving/collecting the package.

4. RETURNS, EXCHANGES & WARRANTIES

4.1. Returns
All goods ordered through our online store can be returned for a full refund within 14 days of receipt of goods. While the returned package is in transit it is under the customer's responsibility. Therefore we always advice using a courier with a traceable service. Please bear in mind that return expenses will not be refunded. Also returning the goods in person is not a viable option.

To be eligible for a full refund. you must return the product(s) in unused condition including original and intact labels, hang tags and packaging. Please make sure to fill out the enclosed return form and send everything to:

Won Hundred Online Store
Ny Østergade 25
DK-1101, Copenhagen K
Denmark
Att.: RETURNS & REPAIRS
*

* For returns outside of EU, please remember to write “RETURNS & REPAIRS” visible on the outside of the box to ensure swift transit through any customs offices. By not doing so, there is a greater risk that your package will be withheld by customs.

4.2. Refunds
Once we receive your return your refund will automatically be processed and the money will be transferred back to the card (and linked account) that made the purchase. Normally it takes a few working days for the refund to go through, however for international credit cards this process can be prolonged. Please do not hesitate to contact customer service to get an update on your return/refund.

4.3. Exchanges
We exchange goods bought online within 14 days of receipt. Please note that we are only able to offer size exchanges, which depends on our stock availability. The returning shipping costs is at your own expense, however we will cover the outgoing shipping when sending you the exchanged product(s). Please make sure to fill out the enclosed return form and send everything to the address listed under section 4.1.

4.4. Warranty claims
All products come with a 2 year warranty against faults in fabric and manufacture. This warranty covers production faults, not wear and tear from regular or daily use. If you believe you have a warranty claim, please contact our customer service, who will review your case. Please include order number, photos of the suspected fault and a description of the claim.

Claims arising from the goods being damaged in transit must be notified to our customer service within 7 days of receiving the package. Please provide order number and photos of the damaged product(s). You might be asked to return the product to us for examination. If that is the case the shipping expenses is covered by us.

If the claim is approved we will first try and repair the product, alternatively we will replace it with a new. If either the product is expired or sold out or the entire batch is faulty we will refund the value of the product. In no circumstances will the retail value of the product be exceeded.

Claims regarding products bought at our retailers must go through them.

5. COMPANY INFORMATION

W H ApS
Ny Østergade 25
DK-1101 Copenhagen K
Denmark
CVR/VAT no.: 27 75 94 91

Telephone: +45 36 16 09 04 *
E-mail: customercare@wonhundred.com

* Open Mon-Fri between 9-17 (CET).

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